Information Technology: Support Center Analyst

DEPARTMENT: Information Technology


Available Fall 2019

Technology Support Services has multiple positions available for customer service consultants with a desire to learn how to troubleshoot and triage questions about computing, networking, and web-based services. Consultants work in a collaborative environment in the Northwestern IT Support Center and develop technical acumen through trainings and working.

Consultants have work schedules that accommodate their class schedules, are eligible for raises twice a year, engage in training to foster and develop technical and interpersonal skills, and have multiple advancement opportunities towards roles requiring heightened responsibility and offering increased pay.

Click here to apply. Click here for a more detailed job description from our web site.


Must be an NU undergraduate student with a Federal Work-Study allotment for the 2019-20 academic year.

Strong interpersonal skills as well as a genuine desire to learn about troubleshooting a wide range of computer issues. Commitment and dependability are essential. Previous technical knowledge and proficiency is a plus. Weekly training on customer service and technical support is provided.

PAY RATE: $13.00/hr

CONTACT NAME: Lynne Jeffers