Computer Consulting Aide

Title: COMPUTER CONSULTING AIDE 1
Job Code Number: 100136
Pay Grade: 73 (See Wages and Hours)

Responsibilities may include helping users diagnose computer processing problems and to troubleshoot problems over the telephone.

Desirable Qualifications: Some experience with computers required; interest in computer processing and skill in dealing with people.

Title: COMPUTER CONSULTING AIDE 2
Job Code Number: 100170
Pay Grade: 74 (See Wages and Hours)

Duties may include helping users diagnose difficulties with hardware or software; advising appropriate action; troubleshooting computer problems over the telephone; assisting remote users with micro-to-mainframe communications; and writing or modifying computer programs.

Desirable Qualifications: Moderate experience with computer hardware and software; knowledge of at least two programming languages or major software applications packages, one operating system, and data communications required; skill in dealing with people.

Title: COMPUTER CONSULTING AIDE 3
Job Code Number: 100271
Pay Grade: 75 (See Wages and Hours)

In addition to duties of Aide 2, duties may include assisting staff in user training workshops; helping manage labs or departmental networks; and supervising subordinates.

Desirable Qualifications: Extensive experience with computer hardware and software; knowledge of several programming languages, major software applications packages, and operating systems required; knowledge of data communications; skill in dealing with people and leadership ability required; teaching ability highly desirable.